Ai chatbot service full#
Ai chatbot service software#

The successful applications of AI technology have multiplied, arousing great interest from users and scholars, affecting them positively, speeding up and generating benefits for management, by improving efficiency in business processes ( Koehler, 2018) and customer satisfaction ( Brill, Munoz, & Miller, 2019). In particular, technological innovation in AI has fostered business transactions and services, driving companies to develop new business models. The concepts of the Industry 4.0and digital transformation are based on cutting-edge technologies, linked to automation processes, such as the loT, big data and analytics and machine learning ( Mendonça, Andrade, & Sousa, 2018 Azevedo, 2017 Brito, 2017 Schwab, 2016 Zackiewicz, 2015). This conversion challenges even traditional activities that use the Internet of Things (IoT) of workforce and little automation.

Ai chatbot service software#

The expansion of digital media makes the attributes that define the software economy – concentrated on technological innovations for managing customer service processes, production and commercialization of high technology products and services – spread to the economy in general. The so-called digital transformation affects all sectors and companies. Industry 4.0 is a new era, a change, centralized in the use of information and communication technology (ICT) resources, to improve service, production and business processes ( Azevedo, 2017).

Ai chatbot service full#

The full terms of this licence may be seen at ĭigital transformation and the revolution in process efficiency started in the 2010s, with the consolidation of the Fourth Industrial Revolution, whose main objective is the improvement and competitiveness of the so-called Industry 4.0 ( Kagermann, Wahlster, & Helbig, 2013). Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Copyright © 2022, Ivan Martins De Andrade and Cleonir Tumelero License